Shipping policy
We ship via FedEx Overnight (all fresh and live items) and FedEx 2-Day (all frozen items) from our fulfillment center in Massachusetts. Please note some items may require longer lead times for delivery than others.
SHIPPING CHARGES AND SURCHARGES
Our flat rate shipping charges are determined by zones. All food orders over $99 (after any discounts have been applied) ship free. There is a $10 surcharge for Saturday deliveries (available in select zip codes) and a $5 surcharge for rush deliveries.
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ZONE 1 Flat Rate Shipping: $19 Zone Includes: Connecticut (CT), Massachusetts (MA), New Hampshire (NH), New Jersey (NJ), New York (NY), Rhode Island (RI), Vermont (VT) |
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ZONE 2 Flat Rate Shipping: $30 Zone Includes: Delaware (DE), Maine (ME), Maryland (MD), North Carolina (NC), Ohio (OH), Pennsylvania (PA), Virginia (VA), Washington DC (DC), West Virginia (WV) |
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ZONE 3 Flat Rate Shipping: $45 Zone Includes: Alabama (AL), Arkansas (AR), Florida (FL), Georgia (GA), Illinois (IL), Indiana (IN), Iowa (IA), Kentucky (KY), Louisiana (LA), Michigan (MI), Minnesota (MN), Mississippi (MS), Missouri (MO), South Carolina (SC), Tennessee (TN), Wisconsin (WI) |
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ZONE 4 Flat Rate Shipping: $55 Zone Includes: Arizona (AZ), California (CA), Colorado (CO), Idaho (ID), Kansas (KS), Montana (MT), Nebraska (NE), Nevada (NV), New Mexico (NM), North Dakota (ND), Oklahoma (OK), Oregon (OR), South Dakota (SD), Texas (TX), Utah (UT), Washington (WA), Wyoming (WY) |
SHIPPING LOCATIONS
We ship to any full street address (building number and street name) served by FedEx within the contiguous United States. We cannot ship to Post Office Boxes, APOs, FPOs, Amazon Hubs or Lockers. We do not ship to Alaska, Hawaii, Puerto Rico, or internationally.
SIGNATURE NOT REQUIRED FOR DELIVERY
A signature is not required for delivery and the FedEx courier may leave the package in a location they deem safe and secure. Orders shipped to multi-unit business and residential addresses will be delivered to where FedEx couriers have access and normally deliver packages. Delivery of packages by FedEx couriers to individual units in multi-unit buildings should not be expected.
We are not responsible for lost, stolen, or spoiled packages that are left unattended at the time of delivery.
While a signature is not required, the sender (customer who placed and purchased the order) is responsible for advising their gift recipient of the gift order’s arrival to ensure the package’s security and freshness. We are not responsible for packages that are opened after the day on which they arrive.
DELIVERY DAYS
We deliver on Tuesdays through Saturdays (if FedEx delivers to your shipping address on Saturdays).
We do not ship or deliver on Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas, or New Year's Day.
SHIPMENT TRACKING
A shipment confirmation email containing FedEx tracking information will be sent to the purchaser by 6:00 p.m. ET on the day of shipment. Options for FedEx tracking notifications -- sent directly by FedEx -- will be available by following the link provided in the email.
Order tracking status will not be fully updated until the package is picked up by FedEx from our fulfillment center.
You may also track your order’s status by clicking here.
OCCASIONALLY, YOUR ORDER MAY ARRIVE EARLIER OR LATER
FedEx deliveries normally occur by 5:00 p.m. local time on the scheduled day of delivery. On occasion, due to weather and/or volume, delivery may be made as late as 10:00 p.m. local time.
Extreme weather conditions or acts of nature may result in the delay of your delivery. Delayed orders arriving more than 1 day after their scheduled delivery date, and in which product is deemed unviable, will be refunded for the cost of the unviable product or the unviable product will be reshipped.
CHANGES TO SHIPPING INFORMATION AND ORDERS (INCLUDING CANCELLATIONS)
Contact us as soon as possible to make changes to your order.
Any changes to shipping information (including name(s), building number, street name, city, state, zip code, and telephone number), order contents, method of delivery, and method(s) of payment cannot be made after an order has been fulfilled at our fulfillment center and/or shipped. Orders placed within 24 hours of shipment cannot be changed or cancelled.
We are not responsible for packages that could not be delivered or were misdelivered due to incorrect and/or incomplete shipping address information submitted when the order was placed – and not changed prior to 5:00 p.m. ET on the day the order was placed.
We are not responsible for any changes to your order’s delivery that you or the recipient make directly with FedEx.
An order cannot be cancelled after it has been fulfilled at our fulfillment center and/or shipped.
PACKAGE DETAILS
Your seafood will be packed in an insulated, reusable corrugated box that contains coolants (dry ice for frozen items, gel packs for fresh and live items) to preserve quality and freshness in transit.
While rare, we reserve the right to make product substitutions of equal or greater value, if items in an order become unavailable.
PACKAGE INSPECTION UPON ARRIVAL
To ensure your seafood arrived in top condition, please fully inspect the package and its contents immediately upon arrival.
Refrigerate, freeze, or prepare your items immediately, per the cooking guidelines. Use caution when handling dry ice by always wearing thick gloves or an oven mitt or using a towel. Allow any remaining dry ice to melt/evaporate inside of the shipping container and then dispose of the packaging.
To ensure maximum freshness and viability, live lobsters should be prepared on the same day they arrive – and no later than 24 hours after arrival. We fully guarantee that lobsters will arrive alive on the date of delivery.
Frozen items may arrive partially or fully thawed and cool to the touch. Coolants can arrive evaporated/thawed without affecting the viability of the product.
Report any discrepancies including damage, mispacks, and product quality issues by emailing us at customerservice@rogersfishco.com no later than 24 hours after the time of delivery (as listed on FedEx tracking). We are not responsible for discrepancies reported more than 24 hours after your order’s time of delivery. Photos of any reported discrepancy may be requested.